Mini Case Study Research Paper Example | Topics and Well Written Essays - 500 words

Mini Case Study - Research Paper Example The specialist helps the clients to solve the particular problems by developing various techniques. Question to the Store Manager The store manager has been asked three questions by the performance improvement specialist to get proper information about the growing number of returned merchandises in their electronic store. The first question was asked regarding the service facilities rendered to the customer during purchase of goods and it was found that the customer was not provided with adequate knowledge about the products. The second question was regarding the sales staff qualities in the store and it was found that the staffs lacked in skill and knowledge about the electronic products available in the store. The third question was asked to the store manager about the brand of the electronics products they are using in their retail outlet and it was observed that they deal with the poor quality products and not the renowned brand available in the market. Thus, all these are the ou tcomes of various returned merchandises. Problem Fixation The term ‘return merchandise’ is referred to the return of goods by the recipient to the supplier because of certain problems within the products.